Notation based on the Commercial Transactions Act
<Notation common to all services>
| ◆Operating site (trade name) name | Kamikakko (kamikakko) |
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| ◆ Name of seller | Market Box Co., Ltd. |
| ◆Business division name | Kamikakko Business Division |
| ◆Operation Manager | Head Office Representative Director Yosuke Nakajima |
| ◆Business location | 〒370-1102 230-2 Iizuka, Tamamura-cho, Sawa-gun, Gunma Prefecture |
| ◆Telephone number | 050-3045-8622 (General Inquiries *Japanese only. ) |
| ◆Fax number | 050-3172-7855 |
| ◆Business division email address | info ＠ kamikako.com |
| ◆This site URL | https://www.kamikako.com |
| ◆Definition of terms | This site: The online web page on which our online information site "Kamikakkoo" operated by our company is posted. This service: A service provided by "Kamikakkoo", operated by our company. User (user), customer: A person who is currently browsing or using this site, or has previously browsed or used this site. Or a person who is using a service provided by "Kamikakkoo" other than this site, or who has previously used a service provided by "Kamikakkoo" other than this site. Therefore, this also includes registered members. Member (Your Member): A user who has registered information with Kamikakkoo. Membership Registration: The registration process to become a member. Business days, business hours, business hours: These refer to the business days and business hours of our department that operates "Kamikakkoo." Generally, Saturdays, Sundays, national holidays, and company-designated holidays are not included in business days. However, there may be rare cases where our company operates on a Saturday, Sunday, or national holiday as a special business day. Inquiry function: A function that allows you to make inquiries or requests regarding products and services by operating this site. |
<Notation regarding the sale of [Used] machinery, parts, and consumables>
| ◆Sales price | We sell at the prices listed on this website. However, depending on the conditions, we can negotiate the selling price. |
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| ◆Required fees other than the product price | The user is responsible for all consumption taxes, various payment fees, shipping charges for ordered products, delivery charges when returning products for personal reasons, and telephone, communication, or service charges incurred by the user when ordering or making inquiries via telephone, fax, email, or the Internet or when using this service. However, for some products, or products that are the subject of a campaign, customers who meet the conditions set out by our company may be able to receive a partial discount on the payment amount. |
| ◆Sales volume | There is a limit to the number of items available for sale for each product. (Due to the nature of second-hand products, in most cases there is only one available.) Depending on the product, we may limit the sales quantity per member, company, or organization. Please note that if the product is out of stock, we will not accept any further orders. |
| ◆How to purchase products | Please let us know that you wish to purchase using the inquiry or purchase function on this site. After our staff confirms your request, we will arrange a purchase. However, if for some reason you are unable to use the product inquiry or purchase function, this does not apply; you can also contact us by email, phone, or fax. Depending on the product, sales may be conducted using services or functions other than those on this site. In such cases, the procedures will be in accordance with the usage methods of the relevant service. Please note that purchase requests made on weekends, national holidays, company-designated holidays, or outside of business hours will be confirmed and processed from the next business day onwards. Please note that we cannot accept requests on days other than business days. |
| ◆Expiration date of your purchase | Up to 14 business days after you make a purchase request. However, as a general rule, priority will be given to those who have signed a contract first and have received the original contract and confirmed that there are no errors in the contents, or to those who have made payment first and have confirmed that the payment details are correct. |
| ◆Payment method | As a general rule, payment must be made in advance by bank transfer or postal transfer (or bank transfer). However, other payment methods may be available by using services or functions provided by other companies (we may be able to discuss payment methods depending on the situation). If you use a service provided by a company other than ours to make payments, you may also need to agree to the terms, rules, and notes of our company, the operating company, or division that provides that service. Please specify your preferred payment method using the cart function on this site or when discussing your purchase with our staff. However, if you use services or functions other than this site to make a transaction, you may not be able to select your payment method. Please note that any fees incurred in making payments, such as bank transfers and cash on delivery, will be borne by the user. |
| ◆Payment deadlines and rules for non-payment | Payment must be made in advance at the time of purchase or in accordance with the rules agreed upon in the contract. If the advance payment is not made within 14 business days from the date of order, including the date of order, or if there is a payment deadline agreed upon in the contract, by that deadline, the purchase request and purchase contract will be invalid. |
| ◆ Product delivery time | We will ship your order on the business day after we confirm your payment. However, if there are any changes to your purchase, your order will be shipped on or after the date of the change. Please discuss the specific shipping date with our staff when you discuss your purchase. However, even after the shipping date has been decided, if payment for the purchase amount is not confirmed two business days before the shipping date, we reserve the right to cancel the shipping of the relevant product. Please note that we do not check payment status or ship orders on Saturdays, Sundays, public holidays, company-designated holidays, or outside of business hours. |
| ◆About returns and exchanges |
We can accept returns of defective products within 7 days of receiving the product, including the day of arrival, if they meet any of the following three conditions:
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| ◆ Use of benefits | If you are a registered Kamikakko member and we provide special benefits to you, you may be granted and be able to use those benefits in accordance with the terms and conditions of the benefits provided on this site. The following are the rules for use when benefits are provided. 1. Benefits will only be given to those who are registered as members of Kamikakkoo, and only the member himself/herself can use the benefits. 2. The conditions for receiving benefits, as well as how to use the benefits and the contents of the benefits you receive, are governed by the applicable terms and conditions of the benefits. 3. Only benefits that have already been granted at the time of use can be used. Benefits that will be granted in the future cannot be used. 4. The benefits do not guarantee future use. The benefits and usage rights granted may become invalid. 5. It is prohibited to lend, transfer, or sell the granted benefits to a third party. 6. We may revise or revoke the details of the benefits and the terms of the benefits at any time without prior notice to the user or without the user's consent. In addition, the revised terms of the benefits will take effect from the time the terms of the benefits are notified, unless otherwise specified by our company. 7. The means and media for notifying the Terms and Conditions of the Benefits shall be freely determined by the Company. |
| ◆About service suspension | If we determine that it is impossible or difficult to operate this site or services due to any reason, such as a server failure or natural disaster, we may suspend service of this site without notice. |
<Notation regarding the sale of [new] machines, parts, and consumables>
| ◆Sales price | We sell at the prices listed on this website. |
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| ◆Required fees other than the product price | The user is responsible for all consumption taxes, various payment fees, shipping charges for ordered products, delivery charges when returning products for personal reasons, and any telephone or communication charges or service fees incurred by the user when ordering or making inquiries via telephone, fax, email or the Internet or when using this service. However, for some products, or products that are the subject of a campaign, customers who meet the conditions set out by our company may be able to receive a partial discount on the payment amount. |
| ◆Sales volume | The number of items available for sale varies depending on the product. Depending on the product, we may limit the sales quantity per member, company, or organization. For new machines, production will begin after your order is placed. Please note that we will not be able to accept your order if the manufacturer has discontinued or ceased production. Please note that for parts and consumables, if the product is out of stock, we may refuse to accept any further orders. Also, please note that we may refuse to accept any orders if the manufacturer has discontinued or ceased production. Please understand that there is a limit to the number of each product that can be prepared at one time, regardless of whether there is a limit on the number of items available for sale. |
| ◆How to purchase products | Please let us know that you wish to purchase using the inquiry or purchase function on this site. After our staff confirms your request, we will arrange a purchase. However, if for some reason you are unable to use the product inquiry or purchase function, this does not apply; you can also contact us by email, phone, or fax. Depending on the product, sales may be conducted using services or functions other than those on this site. In such cases, the procedures will be in accordance with the usage methods of the relevant service. Please note that purchase requests made on weekends, national holidays, company-designated holidays, or outside of business hours will be confirmed and processed from the next business day onwards. Please note that we cannot accept requests on days other than business days. |
| ◆Expiration date of your purchase | Up to 14 business days from the time you request a purchase. |
| ◆Payment method | As a general rule, payment must be made in advance by bank transfer or postal transfer (or bank transfer). However, other payment methods may be available by using services or functions provided by other companies (we may be able to discuss payment methods depending on the situation). If you use a service provided by a company other than ours to make payments, you may also need to agree to the terms, rules, and notes of our company, the operating company, or division that provides that service. Please specify your preferred payment method using the cart function on this site or when discussing your purchase with our staff. However, if you use services or functions other than this site to make a transaction, you may not be able to select your payment method. Please note that any fees incurred in making payments, such as bank transfers and cash on delivery, will be borne by the user. |
| ◆ Payment deadlines and rules for default | Payment must be made in advance at the time of purchase or in accordance with the rules agreed upon in the contract. If the advance payment is not made within 14 business days from the date of order, including the date of order, or if there is a payment deadline agreed upon in the contract, by that deadline, the purchase request and purchase contract will be invalid. |
| ◆ Product delivery time | We will ship your order on the business day after we confirm your payment. However, if there are any changes to your purchase, your order will be shipped on or after the date of the change. Please discuss the specific shipping date with our staff when you discuss your purchase. However, even after the shipping date has been decided, if payment for the purchase amount is not confirmed two business days before the shipping date, we reserve the right to cancel the shipping of the relevant product. Please note that we do not check payment status or ship orders on Saturdays, Sundays, public holidays, company-designated holidays, or outside of business hours. |
| ◆About returns and exchanges | We will only provide free replacement of defective products if any of the following three conditions are met: 1. The specifications, functions, and operation within the range guaranteed by the manufacturer have become defective before the product is shipped from the manufacturer, and the cause of the defect is not due to damage or deterioration of consumable parts, and the manufacturer acknowledges this. 2. The specifications, functions, and operation within the range confirmed by our company have become defective before the product is shipped from our company, and the cause of the defect is not due to damage or deterioration of consumable parts, and our company acknowledges this. (Damage caused by an accident during transportation after shipping will be covered within the scope of shipping insurance.) 3. If the product is different from the one you ordered (but it must be unopened and unused) 4. Any other products that fall under the category of products for which the manufacturer or our company clearly states that it will provide a free warranty in contract documents, warranty cards, or other documents containing cautions. We will not provide free support, returns, or refunds for any of the following items or reasons: (However, if there are special rules stipulated at the time of contract, the contents of the contract will take precedence.) 1. Products that have been delivered more than 8 days ago, including the day of delivery. 2. Products that have already been used. 3. Products that have been damaged or soiled by the customer or the carrier (if the carrier's insurance applies, we will provide a guarantee under the insurance). 4. After delivery, the product has a reduced functionality, malfunction, or breakdown due to damage or deterioration of consumable parts in the machine, or deterioration due to the customer's storage conditions, or the product no longer functions as desired (in the case of machines, parts and consumables that are worn out through normal use will be repaired or replaced at an additional cost). 5. Any other products or reasons for which we do not accept returns, as clearly stated in the contract documents, warranty card, or documents or web pages containing important notices. Returns due to customer circumstances are only possible for a fee if all of the following conditions are met: 1. Within 7 days of receiving the product, including the day of arrival. 2. No damage or stains. Returns due to customer circumstances will generally be treated as purchases, and the customer will be responsible for the round-trip shipping costs (delivery and return) and any bank transfer fees for refunds. Please note that we will only issue a refund once we have received the product and confirmed that it meets the return conditions. |
| ◆ Use of benefits | If you are a registered Kamikakko member and we provide special benefits to you, you may be granted and be able to use those benefits in accordance with the terms and conditions of the benefits provided on this site. The following are the rules for use when benefits are provided. 1. Benefits will only be given to those who are registered as members of Kamikakkoo, and only the member himself/herself can use the benefits. 2. The conditions for receiving benefits, as well as how to use the benefits and the contents of the benefits you receive, are governed by the applicable terms and conditions of the benefits. 3. Only benefits that have already been granted at the time of use can be used. Benefits that will be granted in the future cannot be used. 4. The benefits do not guarantee future use. The benefits and usage rights granted may become invalid. 5. It is prohibited to lend, transfer, or sell the granted benefits to a third party. 6. We may revise or revoke the details of the benefits and the terms of the benefits at any time without prior notice to the user or without the user's consent. In addition, the revised terms of the benefits will take effect from the time the terms of the benefits are notified, unless otherwise specified by our company. 7. The means and media for notifying the Terms and Conditions of the Benefits shall be freely determined by the Company. |
| ◆About service suspension | If we determine that it is impossible or difficult to operate this site or services due to any reason, such as a server failure or natural disaster, we may suspend service of this site without notice. |
<Notation regarding machine repair and replacement services>
| ◆Service price | The repair and replacement costs displayed on this website or presented to you are estimates. These costs may change depending on the condition of your machine after we diagnose it. If there are any changes, we will notify you before providing the service. Prices are also negotiable depending on the conditions. |
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| ◆Required fees other than repair fees | The user is responsible for all consumption taxes, various payment fees, machine shipping costs, delivery fees when returning products for personal reasons, and telephone, communication, or service fees incurred by the user when ordering or making inquiries via telephone, fax, email, or the Internet, or when using this service. However, during campaigns, customers who meet the conditions set out by our company may be eligible for a partial discount on payment. |
| ◆How to use the service | We only accept repairs and replacements that are listed on this website. Requests can be made by informing us that you wish to use the service using the method specified for each service. After our staff confirms your request, we will hold a meeting to discuss the matter. However, if for some reason you are unable to make a request or inquiry using the method specified by our company, this does not apply and you can contact us directly by phone or fax. Please note that requests for use on weekends, national holidays, company-designated holidays, and outside of business hours will be confirmed and handled from the next business day onwards. Please note that requests on days other than business days will not be accepted. |
| ◆Validity period of service use | Up to 14 business days from the date you request to use the service. |
| ◆Payment method | Payment can be made by bank transfer or postal transfer (or bank transfer). We can discuss payment methods depending on the situation. Payment timing varies depending on the service. Please check the individual service introduction pages on this website for details. Please choose your payment method when speaking with our staff. Please note that any fees incurred in making payments, such as bank transfers and cash on delivery, will be borne by the user. |
| ◆Payment deadlines and rules for non-payment | Payment must be made in advance when using the service, or in accordance with the rules stipulated in the contract. For prepayment, payment must be made within 14 business days (including the order date) from the date of order, or by the due date if there is a payment deadline stipulated in the contract. If payment is not made by that due date, your purchase request and purchase contract will be invalid. If payment is to be made after the machine has been repaired, payment must be made upon receiving notification that the machine has been repaired, and before the repaired machine is returned to you. Please note that we cannot return the machine to you until we have confirmed your payment. If we determine that payment has not been made after the machine has been repaired, we may take legal action, including penalties. |
| ◆ Machine delivery time | We will ship the product as soon as the repair is completed after the business day after we confirm your payment. However, if there are any changes to your contract, the product will be shipped after the date of the change. Please discuss the specific shipping date with our staff when you discuss your purchase. However, even after the shipping date has been decided, if payment for the purchase amount is not confirmed two business days before the shipping date, we reserve the right to cancel the shipping of the relevant product. Please note that we do not check payment status or ship orders on Saturdays, Sundays, public holidays, company-designated holidays, or outside of business hours. |
| ◆About returns and refunds | Returns and refunds for defective products will be accepted within seven days of the arrival of the repaired product, including the day of arrival, if any of the following three conditions are met: 1. If a function within the scope of the warranty that we have repaired becomes defective before we ship the repaired machine to you, and if the cause is not due to damage or deterioration of consumable parts, and we acknowledge this (damage caused by an accident during transportation after shipping will be covered within the scope of transportation insurance). 2. When the repairs we promised have not been completed. 3. When the machine falls under any other reason for which we clearly state in the contract documents, warranty card, or other documents containing precautions that we will accept returns or refunds. We will not provide free support or offer returns or refunds for any of the following cases: (However, if there are special rules stipulated in the contract, the terms of the contract will take precedence.) 1. Machines that have been delivered more than 8 days ago, including the day of delivery. 2. Machines that have been damaged or soiled by the customer or the carrier (if the carrier's insurance applies, we will provide a guarantee under the insurance). 3. After delivery, if the machine has a reduced functionality, malfunction, or breakdown, or if it no longer operates as desired or its functionality is impaired due to damage or deterioration of parts treated as consumables, or deterioration caused by the customer's storage conditions (parts and consumables that are worn out through normal use will be repaired or replaced at an additional cost). 4. Any other machine that falls under the reason for which our company clearly states that it will not accept returns in the contract documents, warranty card, or documents or web pages containing cautions. As a general rule, we do not accept returns of repaired machines due to customer circumstances. Please note that refunds will only be given after we have confirmed that the machine meets the refund conditions. |
| ◆ Use of benefits | If you are a registered Kamikakko member and we provide special benefits to you, you may be granted and be able to use those benefits in accordance with the terms and conditions of the benefits provided on this site. The following are the rules for use when benefits are provided. 1. Benefits will only be given to those who are registered as members of Kamikakkoo, and only the member himself/herself can use the benefits. 2. The conditions for receiving benefits, as well as how to use the benefits and the contents of the benefits you receive, will be governed by the applicable terms and conditions of the benefits. 3. Only benefits that have already been granted at the time of use can be used. Benefits that will be granted in the future cannot be used. 4. The benefits do not guarantee future use. The benefits and usage rights granted may become invalid. 5. It is prohibited to lend, transfer, or sell the granted benefits to a third party. 6. We may revise or revoke the details of the benefits and the terms of the benefits at any time without prior notice to the user or without the user's consent. In addition, the revised terms of the benefits will take effect from the time the terms of the benefits are notified, unless otherwise specified by our company. 7. The means and media for notifying the Terms and Conditions of the Benefits shall be freely determined by the Company. |
| ◆About service suspension | If we determine that it is impossible or difficult to operate this site or services due to any reason, such as a server failure or natural disaster, we may suspend service of this site without notice. |
<Date of enactment/revision>
| ◆Enactment date | September 1, 2013 |
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| ◆Last revision date | August 10, 2022 |
